FREQUENTLY ASKED QUESTIONS

CATALAN TRAILS

RESERVATIONS

  • Chevron down How can I book my experience?
  • The primary booking method is our website booking system, where you will be able to pay by credit card or Paypal. Once the booking is done, we will send an email with the booking confirmation.

    Alternatively, you can call us at +34 684 221 315 or email us at [email protected] In all cases, full payment or a 30% pre-payment is required to formalize a booking.

  • Chevron down Do you have children’s discounts?
  • Yes, we have special discounted prices for children up to 13 years old.

  • Chevron down Can I book a private experience?
  • If you want to enjoy a private experience with your family or friends you can add the private option during the booking process.

  • Chevron down How long in advance should I make my reservation?
  • Book your experience as soon as possible to ensure availability.

PREPARATION

  • Chevron down Where is the meeting point?
  • Meeting point is at Plaça Catalunya in front of Hard Rock Cafe. Please be there 10 minutes before meeting time.

  • Chevron down What should I bring?
  • Please wear appropriate hiking footwear and comfortable clothes. You might also need a small backpack, raincoat, fleece, sunglasses, hat, and sunscreen.

  • Chevron down What if I have dietary restrictions?
  • If you have dietary restrictions or allergies, please let us know when you make the booking. We will do our best to adapt the menu to your needs.

  • Chevron down Do I need to print my booking confirmation / voucher?
  • You do not need to print any booking confirmation/voucher because we have all the bookings registered electronically. Help us to protect the environment.

EXPERIENCE

  • Chevron down In which languages is the experience available?
  • Our experiences are lead by professional multilingual local guides. At the moment the languages available are English, Spanish, Catalan and Norwegian.

  • Chevron down Are the experiences kid-friendly?
  • Yes, kids from 10 years old can participate. All of our experiences are designed to be enjoyed with your whole family.

  • Chevron down How much hiking does the experience involve?
  • Our hiking experiences are designed to be enjoyed for everybody with a normal physical condition. The average active hiking time is around three hours and the average distance is six to ten km.

  • Chevron down What if it rains?
  • The experience takes place rain or shine. In case of a storm or bad weather conditions, the experience might be cancelled at the guide’s sole discretion for safety reasons.

More questions? Don’t hesitate to contact us through this Contact Form!