encaes +34 684 221 315 info@catalantrails.cat

FAQs

Reservation

How can I book my experience?

The primary booking method is our website booking system, where you will be able to pay by credit card or Paypal. Once the booking is done we will send an email with the booking confirmation.
Alternatively you can call us at +34 684 221 315 or email us at bookings@catalantrails.cat. In all cases it is required a full payment or 30% pre-payment to formalize a booking.

Do you have children’s discounts?

Yes, we have special discounted prices for children up to 13 years old.

Can I book a private experience?

If you want to enjoy a private experience with your family or friends you can add the private option during the booking process.

How long in advance should I make my reservation?

Book your experience as soon as possible to ensure availability.

Preparation

Where is the meeting point?

Meeting point is at Plaça Catalunya in front of Hard Rock Cafe. Please be there 10 minutes before meeting time.

What should I bring?

Please wear appropriate hiking footwear and comfortable clothes. You might also need a small backpack, raincoat, fleece, sunglasses, hat and sunscreen.

What if I have dietary restrictions?

If you have dietary restrictions or allergies, please let us know when you make the booking. We will do our best to adapt the menu to your needs.

Do I need to print my booking confirmatin / Voucher ?

You do not need to print any booking confirmation / voucher because we have all the bookings registered electronically. Help us to protect the environment.

Experience

In which languages is the experience available?

Our experiences are lead by profesional multilingual local guides. At the moment the languages available are English, Spanish, Catalan and Norwegian.

Are the experiences kid’s friendly?

Yes, kids from 10 years old can participate. All of our experiences are designed to be enjoyed with all your family.

Which amount of hiking does the experience involves?

Our hiking experiences are designed to be enjoyed for everybody with a normal physical condition. The average active hiking time is around 3 hours and the average distance is 6 to 10 kilometers.

What if it rains?

The experience takes place rain or shine. In case of storm or bad weather conditions the experience might be cancelled at the guide sole discretion for safety reasons.